Reporting to the MAX including Point of Sale and Non-profit Versions
Tech Tip
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Question:
On an Epson receipt printer">
Reporting to the MAX including Point of Sale and Non-profit Versions
Tech Tip
|
Question:
On an Epson receipt printer, the receipt is not being cut when
printing from POS. When a test print is done the receipt is cut
properly.
Answer:
In printer properties for the Epson printer (paper tab)
it needs to have the "cut" command.
1. Click on Start - Settings and Printers.
2. Right Click on the printer and select properties.
3. Go to properties for the Epson printer (paper tab).
(depending on what operating system is being used.)
4. In the field "End print job" type the command to "cut" the
paper or you may need to refer to your printer documentation for
the correct command.
More Information
On Posiflex printers the command is 2 9 then V then 0
(zero).
Question:
Why aren't my FedEx charges getting updated in Reporting to the MAX?
Answer:
If you notice that the FedEx charges are not being returned to the
original invoice, it may be related to the mapping you've set up
based on the "Matching the FedEx Export fields to Reporting to the MAX"
section in the CMSHip for FedEx user's guide. In the FedEx Ship
Manager Integration Assistant export mapping, un-map the Gross
Charge (List Rate) field and map the Gross Charge (Customer Rates)
field to the TOT_CHRGS field.
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