Question:
An error occurs during the installation of Reporting to the MAX including Point of Sale and Non-profit Versions when installing the ddeml dll file.

Answer:
 

Problem

When installing Point of Sale or Accounting for Windows, the installation reaches 90%, then Reporting to the MAX including Point of Sale and Non-profit Versions generates an error stating: an error caused an access violation in cmsvers.exe This error occurs when attempting to install the ddeml.dll file.

This error occurs when installing on a computer with XP professional, however, it may occur on other operating systems.

Resolution

1. During the installation a prompt will appear asking if you would like to install the users guide. Click No
2. When the error appears, click cancel and the installation will continue.