Go to the CMSWIN Directory or the directory that Reporting to the MAX including Point of Sale and Non-profit Versions is load on Double click on the Company Code Folder  (or subdirectory)

You may want to sort the directory to make sure that all files are listed in alphabetical order.  You do this  by going to VIEW, select ARRANGE ICONS, click on the BY NAME selection.

 

At the ender of the file listing there will be two files (if files are stored in alphabetical order). VERxxx (the company code).dbf    Demonstration Company Example: VERDMO.DBF & VERDMO.MDX

1)      VERxxx(the company code).dbf
2)      VERxxx(the company code).mdx Delete these VERxxx.* files.   

Continue to the beginning of the file listing and look for a folder called

3)      BACKUP.DAT (it will be a folder or subdirectory)

If the backup.dat file is there delete it.  The BACKUPD.DAT file may or may not be in the company directory if it is not present close the file.

 

NOTE:            The reason for going to the end of the file first and deleted the Verxxx(company code.* files is to be certain that you have the customer in their company directory and not the CMSWIN directory.