Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

Question:
Temporary folders are created when posting in Reporting to the MAX including Point of Sale and Non-profit Versions instead of the files that should be

Answer:

Some Norton programs have a protected recycle bin property. When this is enabled, Norton saves every deleted file. The allotted memory for the Recycle Bin eventually reaches its maximum size. When that size is reached, the files start turning into folders.

Resolution

To resolve this problem it is necessary to disable this feature. You will also need to empty the Recycle Bin.
 

More Information

Please consult the Norton documentation for more information on this feature.