Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

 Question:
When trying to print an aged Analysis Report the error  Cannot find HPDFB3 DRV  is received.

 

Answer:

Problem

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Reporting to the MAX - Solutions

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

 Question:
When trying to print an aged Analysis Report the error  Cannot find HPDFB3 DRV  is received.

 

Answer:

Problem

When trying to print an aged Analysis Report, the error Cannot find HPDFB3.DRV appears.

Cause

The printer driver is corrupted or missing.
 

Resolution

Change the printer driver through going to Start> Settings> Printers.

1. Right click on the printer and select properties.
2. Click on advanced tab.
3. Click on the new driver button.
4. Locate printer model and follow the wizard.