Question:
When printing an aged analysis report, Reporting to the MAX including Point of Sale and Non-profit Versions generates the error RRWRun has caused a
general protection fault in module KRNL386exeWhen skip
zero balance is checked, the report will run without error.
Answer:
To change settings in the config.nt file for Windows 2000,
XP, and 2003:
1) Search for the config.nt file in the local C drive. At
least two files should appear in your search results
2) Select the file that is in the system32 folder. If a
message appears stating “Windows cannot open this program”
choose Notepad from the list of applications that appears
and click OK.
3) A line stating Files=x (where x is a number) will appear
at the bottom of the file. Change the number listed to 250.
Click file and save. Close the file.
The following instructions are for Windows 98:
1) Click Start and run.
2) In the open box type msconfig and click OK.
3) Click on the config.sys tab. Highlight files=x (x=a
number) and click edit.
4) Change the number listed to 250 and hit enter.
5) Click OK.
6) You will be prompted to reboot, click yes.
More Info:
"Customers using Windows 98 will want to run the windows
scan disk utility. To access this utility do the following:
1) Go to start, run, programs, accessories, system tools.
2) Select Scan disk."
