Question:
The error message Unable To Set Com Port 1  is received when printing receipts in Point of Sale.

Answer:

Problem
The error message: "Unable to set com port 1 information for primary invoice format. The current settings are 9600">

For Cougar Mountain Software Support's Professional Version (V2012, V2011, V2010, V2009, V12-V6)

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip Question: The error message Unable To Set Com Port 1  is received when printing receipts in Point of Sale. Answer: Problem The error message: "Unable to set com port 1 information for primary invoice format. The current settings are 9600, 8 , 1." Occurs when printing receipts in Point of Sale. Cause The printer is set up incorrectly in Reporting to the MAX including Point of Sale and Non-profit Versions. Resolution The output needs to be set to LPT (it was set as COM) and set to force output to printer below then set to "Use current default printer no matter what the settings." 1. Open Point of Sale. 2. Select Options - Codes and click on Printers. 3. Click on the Find button, it will bring up a list of the printer codes. 4. Select the printer code. 5. Click on Edit. 6. Change the output setting to LPT. 7. Check and make sure that the printer listed under "Force output to printer below". 8. Check the circle in front of "Force output to printer below is correct". 9. Click on "Set as Default now". 10. Check the circle in front of "Use current default printer no matter what the settings". 11. Then Save.