Question:
The change from Gift Cards needs to be credited back to the customer's account.

Answer:
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For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

Question:
The change from Gift Cards needs to be credited back to the customer's account.

Answer:
First, you will need to set up an Alternate Tender Code in your Point of Sale module. You can give it any name you want to match what you are doing.

1. Open up Point of Sale
2. Click on Options, Codes, Non-Inventory, Alternate Tender
3. Create the code and then save.

To give a credit back to a customer instead of cash they must have a customer account set up in Accounts Receivable. Also, make sure the customer has the redemption tendered choices check in Accounts Receivable.

For example:
Mary comes into the store and buys just one item. Then she decides to use her $50 Gift certificate. In this example the Alternate Tender button has been re-named to Gift Card.

Click on the Gift Card button.
Then it will ask for how much the Gift Certificate is for.
Then click on the "on account" button and enter the amount that it says the change is in the ROA total box and click on continue.
Then the Paid/Acct: grey section will show the amount that was paid on the account. Notice the balance due has turned into $0.00.
When the register is posted, the remainder of the change will go back to Mary's account.