Question:
I can't Print in Order Entry, where are all the printer
settings?
Answer:
Printing in Order Entry
First test and make sure your printer is working in Windows
take these steps. Once it is confirmed that your printers can
print in Windows, we can then troubleshoot the settings in
Reporting to the MAX including Point of Sale and Non-profit Versions.
Test print in Windows
- Click Start
- Click Settings
- Click Printers and Faxes
- A number of Printer drivers will be listed.
- Right Click on the default Printer
- Click on Properties
- Click on Print a Test Page
Checking settings in Order Entry
There are a few different places that the settings in Order
Entry could be different than the desired. Here are the places
you can look.
Open up CMS > Order Entry > Options tab
- Click on Module Preferences
- Click the Defaults tab
- Look under the Screen Code and take note of the default
screen code
- Look under the Invoice Format and ensure that is the
format which you would like to print your invoices as (i.e.
00 - Plain Paper)
Order Entry > Options
- Click on Codes
- Click on Printers
- Select the Printer code that you want to print to
- Ensure these settings are correct
- Click Save
Order Entry > Options
- Click on Set Up Sales Entry Screen
- Click on the Find button
- In the OE Screen Definition window highlight the screen
definition you use to enter sales and click the Select
button
- Click the Edit button in the Set Up Sales Entry
window
- Now click on the Invoices/Devices tab
- On the left side of the Invoices/Devices window there is
a list of the payment methods available for the invoice.
Highlight each of the payment methods you plan to accept
- In the grid under the payment method, click in the
Inv Format # and select the invoice format you want to
use
- Next, click on the Printer and select the printer
you want the invoice to print on
- Lastly, click on the No. of copies and enter the
number of copies of this invoice you want to print on the
selected printer
Order Entry > Orders > Enter Orders
If you want to try to print to other printers (Networked or
Local)
- Click on Options
- Alternate Printers
- Select the Printer you would like to print to
- Click Ok
