Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions

Tech Tip

Epson Printers Install Their Own Printer Driver
 

Question:
Many Epson receipt printers will "auto detect" the first time the machine is booted after the unit is connected, which will cause the printer not to print correctly with CMS POS software.
 

Answer:
The printer is usually connected to the computer with a parallel cable, and when the system was rebooted or restarted, the operating system loaded the Epson driver instead of the Generic Text Only printer driver.


 

Resolution

1. If the computer auto detects the printer, and asks what driver to use make sure to select the generic text only printer driver.

2. If you let it install the Epson driver go into your printers and change the generic text only printer driver.

Change the printer driver through going to Start - Settings - and Printers. Then select add printer - use the wizard to set up the generic text only print driver.
 

More Information

Serial printers usually only do this when the Point of Sale computer uses the Windows 2000 or XP operating systems.