Question:
The following steps in CMS V8.5 cause a general protection fault error to occur on the C4MDX.DLL file in order entry:

1. Go to orders, enter orders.
2. Double click on the customer field to bring up the customer lookup screen.
3. Highlight a customer and hit view.
4. Click the Tran History tab and hit Select.
5. Hit cancel and the general protection fault error appears on the screen.

Answer:
This is a result of a program error in version 8.5.

Resolution

An upgrade to version 8.5.01 will correct the problem. The upgrade is available at
http://www.cmstothemax.com/support/downloads.

More Information

If Reporting to the MAX is being used over a network, the upgrade must be installed on the server. It is not necessary to reinstall client on the workstations. Reporting to the MAX including Point of Sale and Non-profit Versions will need to do a Windows to Windows conversion once the upgrade is installed.