Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

Question:
The Windows error The Win16 subsystem was unable to enter Protected Mode  Dosx exe must be in your Autoexec nt and Present in Your Path">

Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

Question:
The Windows error The Win16 subsystem was unable to enter Protected Mode  Dosx exe must be in your Autoexec nt and Present in Your Path, appears when trying to open CMS.

 

Answer:
Two required lines are not present in the Autoexec.nt

Resolution

1) Go to Start : Run and type in: CONFIG.NT
2) Open the file in Notepad if prompted for which program to open it with.
3) Insert the following two lines at the bottom of the autoexec.nt file if they do not already exist:

LH %SystemRoot%\system32\redir
LH %SystemRoot%\system32\dosx
 

More Information

Other 16-bit applications may also receive this error.