Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip

Question:
When dialing out to approve a credit card transaction, an error message saying PC Charge Pro has detected an invalid merchant number occurs.

Answer:
The merchant number in PC Charge Pro must match the merchant number in Reporting to the MAX including Point of Sale and Non-profit Versions.

Resolution
Verify that on the status bar (second section) in PC Charge Pro there is a merchant number and that it is the same as the number in the merchant setup inside Reporting to the MAX including Point of Sale and Non-profit Versions.

To check the merchant number in PC Charge Pro, follow the steps below.
1. Open PC Charge Pro.
2. Look at the second gray section at the bottom and that will tell you your merchant number.

To check the merchant number in Reporting to the MAX including Point of Sale and Non-profit Versions, follow the steps below.
1. Open Reporting to the MAX including Point of Sale and Non-profit Versions
2. Click on options, then click on Set up Merchant information.
3. Verify the merchant account number matches the number in PC Charge.