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So, if you did a backup on Wednesday, the backup path would
show a WED folder. The file created is a zip file with a file name of ???data.zip (where ??? is your company code)
WARNING: The Restore
option should be used only after consulting a technical support specialist. The restore function is your absolute last problem-
solving technique. Before the restore feature is ever used, a
backup to a special location should be done. Probably 90% of all
problems are not solved by the restore process and can potentially cause new
problems especially if there are hard disk problems like lost clusters.
Restore is a similar process, Option – File Maintenance – Backup –
Restore. Be sure to select the
right “day of the week” folder as the source and then select the ???data.zip file.
Be sure the Destination path is the right one for your company
(typically, f:\CMSWIN\???). When
the restore is done, your data is back at the point at which you did the backup.
Have your client copy one of the backup folders (eg. WED
folder) onto a CD for use as an off-site storage and/or send to their tech
support specialist. You can put
the CD in your drive, then go into DMO and start through the Restore process. BE SURE TO CHANGE THE DESTINATION
FOLDER SUCH THAT YOU REPLACE THE DMODATA FOLDER WITH YOUR CLIENT’S COMPANY
CODE. Then finish the Restore.
The SYSPROF files will have been updated with your client’s
company data. You DO NOT create the
company first – no need! A slick
way to transfer your client’s data to your computer for troubleshooting,
research, etc.
Based on contribution by Kay Cook, Information Advantage
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