Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip


Question:

How do I fix a payment double entered in the Accounts Receivable module?

Answer:
 

A reversal transaction needs to be processed using the appropriate 3xxx code.

 

Problem:

Once posted">

Cougar Mountain Software Support Productivity Tools
For Cougar Mountain Software Support's
Professional Version (V2012, V2011, V2010, V2009, V12-V6)

 

Reporting to the MAX including Point of Sale and Non-profit Versions Tech Tip


Question:

How do I fix a payment double entered in the Accounts Receivable module?

Answer:
 

A reversal transaction needs to be processed using the appropriate 3xxx code.

 

Problem:

Once posted, a reversal transaction is needed to maintain the integrity and trackability of the accounting records

 

Possible Causes:

None

 

Solutions:

There should be a corresponding AR transaction code for each 4xxx that starts with a 3 instead of a 4.  

 

Preventing Reoccurances:

None

 

Suggestions for Future Product Improvement

None