|
PANACEA
- TOP
100 SOLUTIONS
( here's a list of problem solving
techniques )
|
SEE IF THE PROBLEM IS THE SAME WHEN RUNNING
FROM THE SERVER AND FROM OTHER WORKSTATIONS
- WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES
- UPDATE HARDWARE DEVICE DRIVERS
- CHECK AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG )
- DO A SCANDISK ON ALL HARD DRIVES
- MAKE SURE THAT THERE IS ADEQUATE HARD DISK SPACE
- RUN A DEFRAGMENTING ON ALL HARD DRIVES
- CHECK AVAILABLE RAM ( SHOULD BE 590K )
- CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY)
- CHECK NETWORK CABLING QUALITY
- CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS
- TRY REPLACING NETWORK CARDS
- TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE possibly
DEFECTIVE
- TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF
THERE IS A PROBLEM WITH THE NETWORK CABLE
- MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS
OPERATING SOFTWARE
- CLEAR ANY STUCK PRINT JOBS FROM THE PRINT SPOOLER
- DOWNLOAD PRINTER DRIVER UPDATES
- MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT
- RUN ADD PRINTER AND RE-ADD PRINTERS
- SET PRINTER ESCAPE CODES
- SET UP A 2nd
PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS">
|
PANACEA
- TOP
100 SOLUTIONS
( here's a list of problem solving
techniques )
|
SEE IF THE PROBLEM IS THE SAME WHEN RUNNING
FROM THE SERVER AND FROM OTHER WORKSTATIONS
- WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES
- UPDATE HARDWARE DEVICE DRIVERS
- CHECK AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG )
- DO A SCANDISK ON ALL HARD DRIVES
- MAKE SURE THAT THERE IS ADEQUATE HARD DISK SPACE
- RUN A DEFRAGMENTING ON ALL HARD DRIVES
- CHECK AVAILABLE RAM ( SHOULD BE 590K )
- CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY)
- CHECK NETWORK CABLING QUALITY
- CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS
- TRY REPLACING NETWORK CARDS
- TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE possibly
DEFECTIVE
- TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF
THERE IS A PROBLEM WITH THE NETWORK CABLE
- MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS
OPERATING SOFTWARE
- CLEAR ANY STUCK PRINT JOBS FROM THE PRINT SPOOLER
- DOWNLOAD PRINTER DRIVER UPDATES
- MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT
- RUN ADD PRINTER AND RE-ADD PRINTERS
- SET PRINTER ESCAPE CODES
- SET UP A 2nd
PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS, PAPER
SIZE, ETC.
- TRY GENERIC TEXT DRIVER OR OTHER PRINTER DRIVER
- TURN ON ALL PRINTERS
- TRY USING A NEW PRINTER CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF
THERE IS A PROBLEM WITH THE PRINTER CABLE
- FROM A DOS PROMPT, TYPE IN DIR \
>LPT1
- PRINT A TEST PAGE FROM PRINTER
PROPERTIES
- CHECK PRINTER PROPERTIES FOR THE
CORRECT PORT &/or NETWORK PRINTER ASSIGNMENT
- CHECK PRINTER PROPERTIES THAT A
UNIQUE NETWORK PRINTER PORT HAS BEEN CAPTURED
- INSTALL A NEW PRINTER WITH AN HPIIP
PRINTER DRIVER (OR ON A DOT MATRIX PRINTER-GENERIC TEXT DRIVER OR
EPSON MX80 DRIVER)
- CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON PC'S
- CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON SERVER
- CHECK FOR INTERFERENCE FROM OTHER DEVICES
- CHECK FOR VIRUSES
- CHECK REGION SETTINGS LANGUAGE TO ENGLISH
- CHECK RESOURCE TAB AND VERIFY THAT 80+ PERCENT IS AVAILABLE
- CHECK SECURITY ACCESS LEVEL ON SHARED FOLDERS/DRIVES
- CHECK THAT THE REGIONAL SETTINGS, SHORT DATE FORMAT IS SET TO MM/DD/YYYY
FORMAT
- CHECK THAT THERE IS NO SCREENSAVER RUNNING ON THE SERVER
- CHECK UPS's AND POWER STABILITY
- IN SAFE MODE, CLEAN UP THE DEVICE MANAGER
- SEE IF THE PROBLEM IS THE SAME WHEN RUNNING FROM THE SERVER AND FROM OTHER
WORKSTATIONS
- SHUT DOWN ALL PC's, SERVERS & PRINTERS
- TURN ON ALL WORKSTATIONS
- TURN ON SERVER AND LET IT COME UP FULLY
- RUN NORTON SYSTEM DOCTOR
- RUN NORTON WIN DOCTOR
- ADD BACK A DELETED MASTERFILE OR CODE FILE ITEM THAT WAS DELETED
- <CTRL><Alt><DELETE>
AND END TASK
- RENAME BACKUP.DAT DIRECTORIES
- RENAME A DATA DIRECTORY
- RENAME A PROGRAM DIRECTORY
- BACK UP ALL DATA (OR COPY TO ANOTHER DIRECTORY)
- BALANCE CONTROL REPORTS TO THE General Ledger & Financial Statements
- COPY A GOOD BATCH ON TOP OF A DAMAGED BATCH
- COPY A NEW COPY OF CMSDICT.MDB, CMSUSER.* , COUGAR.CFG
- CREATE A NEW COMPANY CODE AND COPY ONE OR ALL MODULES FROM THE PROBLEM TO
THE NEW COMPANY CODE
- DE-INSTALL AND RE-INSTALL PROBLEM MODULES
- DO A WIN-TO-WIN CONVERSIONS
- FIX MODULE PREFERENCE PARAMETERS
- INSTALL A NEW COMPANY CODE, INSTALL THE MODULES, USE THE COPY MASTERFILE
OPERATION TO COPY DATA TO NEW COMPANY
- INSTALL THE LATEST SERVICE PACK FROM Cougar MTN Software
- Invalid Value List Array Index
- MAKE A FRESH INSTALL IN A NEW DIRECTORY ON THE SERVER AND SEE IF PROBLEM
CONTINUES
- MAKE A FRESH INSTALL ON A WORKSTATION's HARD DRIVE AND SEE IF PROBLEM
CONTINUES
- MAKE A G/L JOURNAL ENTRY
- Orphan batch files
- PURGE HISTORY FILES
- READ THE *.ME FILES FOR SOLUTIONS
- RE-INDEX ALL MODULES
- RENAME CURRENT DIRECTORY FROM \CMSWIN TO \CMSOLD & RE-INSTALL TO
CMSWIN
- REVERSE THE TRANSACTION IN THE SAME MODULE IN WHICH IT WAS ORIGINALLY
ENTERED
- RUN CMSDIAG.EXE
- RUN DATAMGR.EXE
- RUN DBFIX.EXE
- RUN FILEFIX.EXE
- RUN NPC.EXE
- RUN UTICMS.EXE TO
- RUN UTICMS.EXE TO CLEAR PASSWORD(S)
- RUN UTICMS.EXE TO DELETE BLANK RECORDS
- RUN UTICMS.EXE TO FIX DATA FIELD
- RUN UTICMS.EXE TO RESET BATCH POSTING FLAG
- RUN UTICMS.EXE TO ZAP FILE
- START A NEW VENDOR/CUSTOMER/Inventory Control and Management M/F RECORD IF THE CURRENT ONE IS
HAVING PROBLEMS
- TEST SAME FUNCTION IN DMO COMPANY
- USE MASTERFILE RENUMBERING
- USE THE RENUMBER FEATURE TO CHANGE THE MASTERFILE CODE
- A/P check format XP
- ADJUST POSTED ITEM DUE DATE
- Invalid Date in Vendor Mtn // Illegal Function Call
- RECALCULATE VENDOR BALANCES
- RUN APUTIL.EXE
- ar statement modification for V7
- RUN A/R RECALCULATE MASTERFILE
- RUN BRUPDT.EXE
- Invalid Isam
- REVIEW POSTING TO THE G/L AUDIT TRAIL (especially non-standard entries to
the control accounts)
- RUN G/L RECALCULATE PERIOD FILE
- RUN GLCONV.EXE
- RECALCULATE Inventory Control and Management FILES
- RUN INUPDAT.EXE
- RECALCULATE JOB FILES
- RUN JCCONV.EXE
- FIX Sales Screen definition
- RUN O.E. INVOICE TRACKING REPORT (MISSING INVOICES ONLY)
- RUN OECHECK1.EXE
- RUN OECHECK2.EXE
- RUN MODULE CONTROL REPORTS AND OPEN P.O. REPORT
- RECALCULATE WAGES IN OPEN FILE
- P.O.S. DEVICE CODES-TEST DEVICE
- P.O.S. INVOICE PRINTER CODES-CHECK SETTINGS
- P.O.S. REGISTER CODES-RESET STATUS
- ACCESS RRW.EXE AND SET FILE LOCATIONS
- Access Violation-rrw.eze
- Cannot locate the Microsoft Visual Fox Pro Support Library
- FIND REPORT WRITER
- No network User ID's available
- R&R V6 conflicts with V7
- CHECK FOR OTHER PROGRAMS RUNNING THAT MIGHT BE CAUSING CONFLICTS
- VERIFY IF ANY NEW SOFTWARE HAS BEEN LOADED RECENTLY
- VERIFY THAT CMS IS THE ONLY SOFTWARE NOT RUNNING PROPERLY
- Loading V7 on a pre-V6
CODE BASIC
ERRORS
If you wish to get more information, please email us at

or call us at (714) 228-5444
| |
|
|