PANACEA - TOP 100 SOLUTIONS
 ( here's a list of problem solving techniques )

SEE IF THE PROBLEM IS THE SAME WHEN RUNNING FROM THE SERVER AND FROM OTHER WORKSTATIONS

  1. WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES
  2. UPDATE HARDWARE DEVICE DRIVERS
  3. CHECK AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG )
  4. DO A SCANDISK ON ALL HARD DRIVES
  5. MAKE SURE THAT THERE IS ADEQUATE HARD DISK SPACE
  6. RUN A DEFRAGMENTING ON ALL HARD DRIVES
  7. CHECK AVAILABLE RAM ( SHOULD BE 590K )
  8. CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY)
  9. CHECK NETWORK CABLING QUALITY
  10. CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS
  11. TRY REPLACING NETWORK CARDS
  12. TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE MAYBE DEFECTIVE
  13. TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF THERE IS A PROBLEM WITH THE NETWORK CABLE
  14. MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS OPERATING SOFTWARE
  15. CLEAR ANY STUCK PRINT JOBS FROM THE PRINT SPOOLER
  16. DOWNLOAD PRINTER DRIVER UPDATES
  17. MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT
  18. RUN ADD PRINTER AND RE-ADD PRINTERS
  19. SET PRINTER ESCAPE CODES
  20. SET UP A SECOND PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS">

    PANACEA - TOP 100 SOLUTIONS
     ( here's a list of problem solving techniques )

    SEE IF THE PROBLEM IS THE SAME WHEN RUNNING FROM THE SERVER AND FROM OTHER WORKSTATIONS

    1. WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES
    2. UPDATE HARDWARE DEVICE DRIVERS
    3. CHECK AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG )
    4. DO A SCANDISK ON ALL HARD DRIVES
    5. MAKE SURE THAT THERE IS ADEQUATE HARD DISK SPACE
    6. RUN A DEFRAGMENTING ON ALL HARD DRIVES
    7. CHECK AVAILABLE RAM ( SHOULD BE 590K )
    8. CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY)
    9. CHECK NETWORK CABLING QUALITY
    10. CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS
    11. TRY REPLACING NETWORK CARDS
    12. TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE MAYBE DEFECTIVE
    13. TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF THERE IS A PROBLEM WITH THE NETWORK CABLE
    14. MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS OPERATING SOFTWARE
    15. CLEAR ANY STUCK PRINT JOBS FROM THE PRINT SPOOLER
    16. DOWNLOAD PRINTER DRIVER UPDATES
    17. MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT
    18. RUN ADD PRINTER AND RE-ADD PRINTERS
    19. SET PRINTER ESCAPE CODES
    20. SET UP A SECOND PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS, PAPER SIZE, ETC.
    21. TRY GENERIC TEXT DRIVER OR OTHER PRINTER DRIVER
    22. TURN ON ALL PRINTERS
    23. TRY USING A NEW PRINTER CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF THERE IS A PROBLEM WITH THE PRINTER CABLE
    24. FROM A DOS PROMPT, TYPE IN DIR \ >LPT1
    25. PRINT A TEST PAGE FROM PRINTER PROPERTIES
    26. CHECK PRINTER PROPERTIES FOR THE CORRECT PORT &/or NETWORK PRINTER ASSIGNMENT
    27. CHECK PRINTER PROPERTIES THAT A UNIQUE NETWORK PRINTER PORT HAS BEEN CAPTURED
    28. INSTALL A NEW PRINTER WITH AN HPIIP PRINTER DRIVER (OR ON A DOT MATRIX PRINTER-GENERIC TEXT DRIVER OR EPSON MX80 DRIVER)
    29. CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON PC'S
    30. CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON SERVER
    31. CHECK FOR INTERFERENCE FROM OTHER DEVICES
    32. CHECK FOR VIRUSES
    33. CHECK REGION SETTINGS LANGUAGE TO ENGLISH
    34. CHECK RESOURCE TAB AND VERIFY THAT 80+ PERCENT IS AVAILABLE
    35. CHECK SECURITY ACCESS LEVEL ON SHARED FOLDERS/DRIVES
    36. CHECK THAT THE REGIONAL SETTINGS, SHORT DATE FORMAT IS SET TO MM/DD/YYYY FORMAT
    37. CHECK THAT THERE IS NO SCREENSAVER RUNNING ON THE SERVER
    38. CHECK UPS's AND POWER STABILITY
    39. IN SAFE MODE, CLEAN UP THE DEVICE MANAGER
    40. SEE IF THE PROBLEM IS THE SAME WHEN RUNNING FROM THE SERVER AND FROM OTHER WORKSTATIONS
    41. SHUT DOWN ALL PC's, SERVERS & PRINTERS
    42. TURN ON ALL WORKSTATIONS
    43. TURN ON SERVER AND LET IT COME UP FULLY
    44. RUN NORTON SYSTEM DOCTOR
    45. RUN NORTON WIN DOCTOR
    46. ADD BACK A DELETED MASTERFILE OR CODE FILE ITEM THAT WAS DELETED
    47. <CTRL><Alt><DELETE> AND END TASK
    48. RENAME BACKUP.DAT DIRECTORIES
    49. RENAME A DATA DIRECTORY
    50. RENAME A PROGRAM DIRECTORY
    51. BACK UP ALL DATA (OR COPY TO ANOTHER DIRECTORY)
    52. BALANCE CONTROL REPORTS TO THE GENERAL LEDGER
    53. COPY A GOOD BATCH ON TOP OF A DAMAGED BATCH
    54. COPY A NEW COPY OF CMSDICT.MDB, CMSUSER.* , COUGAR.CFG
    55. CREATE A NEW COMPANY CODE AND COPY ONE OR ALL MODULES FROM THE PROBLEM TO THE NEW COMPANY CODE
    56. DE-INSTALL AND RE-INSTALL PROBLEM MODULES
    57. DO A WIN-TO-WIN CONVERSIONS
    58. FIX MODULE PREFERENCE PARAMETERS
    59. INSTALL A NEW COMPANY CODE, INSTALL THE MODULES, USE THE COPY MASTERFILE OPERATION TO COPY DATA TO NEW COMPANY 
    60. INSTALL THE LATEST SERVICE PACK FROM COUGAR MTN
    61. Invalid Value List Array Index
    62. MAKE A FRESH INSTALL IN A NEW DIRECTORY ON THE SERVER AND SEE IF PROBLEM CONTINUES
    63. MAKE A FRESH INSTALL ON A WORKSTATION's HARD DRIVE AND SEE IF PROBLEM CONTINUES 
    64. MAKE A G/L JOURNAL ENTRY
    65. Orphan batch files
    66. PURGE HISTORY FILES
    67. READ THE *.ME FILES FOR SOLUTIONS
    68. RE-INDEX ALL MODULES
    69. RENAME CURRENT DIRECTORY FROM \CMSWIN TO \CMSOLD & RE-INSTALL TO CMSWIN
    70. REVERSE THE TRANSACTION IN THE SAME MODULE IN WHICH IT WAS ORIGINALLY ENTERED
    71. RUN CMSDIAG.EXE
    72. RUN DATAMGR.EXE
    73. RUN DBFIX.EXE
    74. RUN FILEFIX.EXE
    75. RUN NPC.EXE
    76. RUN UTICMS.EXE TO
    77. RUN UTICMS.EXE TO CLEAR PASSWORD(S)
    78. RUN UTICMS.EXE TO DELETE BLANK RECORDS
    79. RUN UTICMS.EXE TO FIX DATA FIELD
    80. RUN UTICMS.EXE TO RESET BATCH POSTING FLAG
    81. RUN UTICMS.EXE TO ZAP FILE
    82. START A NEW VENDOR/CUSTOMER/INVENTORY M/F RECORD IF THE CURRENT ONE IS HAVING PROBLEMS
    83. TEST SAME FUNCTION IN DMO COMPANY
    84. USE MASTERFILE RENUMBERING
    85. USE THE RENUMBER FEATURE TO CHANGE THE MASTERFILE CODE
    86. A/P check format XP
    87. ADJUST POSTED ITEM DUE DATE
    88. Invalid Date in Vendor Mtn // Illegal Function Call
    89. RECALCULATE VENDOR BALANCES
    90. RUN APUTIL.EXE
    91. ar statement modification for V7
    92. RUN A/R RECALCULATE MASTERFILE
    93. RUN BRUPDT.EXE
    94. Invalid Isam
    95. REVIEW POSTING TO THE G/L AUDIT TRAIL (especially non-standard entries to the control accounts)
    96. RUN G/L RECALCULATE PERIOD FILE
    97. RUN GLCONV.EXE
    98. RECALCULATE INVENTORY FILES
    99. RUN INUPDAT.EXE
    100. RECALCULATE JOB FILES
    101. RUN JCCONV.EXE
    102. FIX Sales Screen definition
    103. RUN O.E. INVOICE TRACKING REPORT (MISSING INVOICES ONLY)
    104. RUN OECHECK1.EXE
    105. RUN OECHECK2.EXE
    106. RUN MODULE CONTROL REPORTS AND OPEN P.O. REPORT
    107. RECALCULATE WAGES IN OPEN FILE
    108. P.O.S. DEVICE CODES-TEST DEVICE
    109. P.O.S. INVOICE PRINTER CODES-CHECK SETTINGS
    110. P.O.S. REGISTER CODES-RESET STATUS
    111. ACCESS RRW.EXE AND SET FILE LOCATIONS
    112. Access Violation-rrw.eze
    113. Cannot locate the Microsoft Visual Fox Pro Support Library
    114. FIND REPORT WRITER
    115. No network User ID's available
    116. R&R V6 conflicts with V7
    117. CHECK FOR OTHER PROGRAMS RUNNING THAT MIGHT BE CAUSING CONFLICTS
    118. VERIFY IF ANY NEW SOFTWARE HAS BEEN LOADED RECENTLY
    119. VERIFY THAT CMS IS THE ONLY SOFTWARE NOT RUNNING PROPERLY
    120. Loading V7 on a pre-V6

    CODE BASIC ERRORS

     

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