SERVICE DESCRIPTIONS
This
high-level template shows what strategic sourcing of services can do
for your business. How can enterprises succeed in all four phases of
the sourcing life cycle? In today's uncertain economy you need clarity,
fast. This is a comprehensive template for establishing your
organisations IT Service needs. Unabridged and all-embracing.
Full contents of IT Outsourcing Toolkit here
SERVICE LEVELS (SLA's)
Many
IT services buyers experience difficulties when differentiating vendors
offerings, or knowing when to short cut the vendor evaluation process
altogether. This extensive SLA teaches what empirical data is needed
BEFORE beginning the evaluation process, critical activities for the
process, and how to create comprehensive and adaptable evaluation
processes. Let's
face it: a comprehensive SLA is a daunting task. Now you'll have an
extensive blueprint at your fingertips. Everything you've always wanted
in a Service Level Agreement. Leaves no stone unturned.
Full contents of IT Outsourcing Toolkit here
BENCHMARKING METRICS
This outlines
practical approaches to IT investment and benefits realisation. It
shows how to identify projects with the highest potential business
return, and to put hard numbers on intangible benefits.How
many times have you said to yourself: how much is our company spending
on which IT services? A comprehensive checklist / questionnaire to
audit and review your existing agreements. All the right ingredients
for benchmarking and managing your supplier's performance.
Full contents of IT Outsourcing Toolkit here
CONTRACT
We've
got the solution to your needs: An in-depth document with all standard
terms and conditions included. Used by Fortune 500 companies and
written in plain English.
Full contents of IT Outsourcing Toolkit here
TRANSITION PLAN
IT
Outsourcing can involve risks to your business that must be understood
and managed. Highlighting best practices, we identify key issues
and practical steps to consider when managing the Transition
process for your business.
Let's
be honest: transition is the hardest part of any IT Outsourcing
agreement, are you ready for straight talk? This is the plan for moving
the buyer's work to the supplier's environment in a timely and
efficient manner.
Full contents of IT Outsourcing Toolkit here
GOVERNANCE PLAN
Building
a framework for a trust-based relationship is the most powerful way of
enhancing the value of a long term deal. The governance model
makes it possible to increase IT credibility and improve the
relationship with the CEO and the senior management of the enterprise. It's
easy to spot the winners: they govern for results. The plan by which
the ongoing relationship will be managed and problems will be resolved.
Full contents of IT Outsourcing Toolkit here
- Hundreds of pages with easy-to-follow sections
- An extensive must-do checklist based on our experience implementing IT Outsourcing in over 40 industries
- New practical advice on awareness, planning, implementation, and review
- New commentary on delivering upon business value
- All-new "tuneup" section tailored to improve the performance of existing initiatives
- Fully updated throughout to take account of current Best Practices and policies, and the state of their use
The IT Outsourcing Essentials Guide takes the guesswork out of IT Outsourcing
Browse the IT Outsourcing Website, retails for $ 199
CUSTOMER SERVICE INFORMATION - Frequently Asked Questions
Ovitz
Taylor Gates is committed to quality customer service and
satisfaction. For your quick reference, and to facilitate the
support process, the most frequently asked questions for Toolkits and Guides are listed below.
Q: What happens after I have purchased the toolkit?
A:
Details you provide for payment are processed and we then send you an
e-mail with instructions on how to download the product. We don't
believe in having machines respond to your request so each transaction
is personally handled by one of our staff members.
Q: What happens if I have a question about the product?
A The
products are designed to be a logical progression through a particular
topic. The Table of Contents document positions each of the components
of the product and provides you with a concise overview. There is an
e-mail address to contact us, as part of the licence readme.txt file.
Q: Where does the material come from?
A: We
directly employ product experts in a variety of topic areas. These
staff members have product specific knowledge combined with years of
experience.
Q: Why are the prices so cheap? I've seen other comparable products at more than double the prices.
A:
Online product sales is one of our revenue streams. We simply believe
the pricing point we have selected represents good value. Good value
ensures repeat business.
Q: I downloaded the product, but I can't seem to open it. What do I do?
Q: I do not have MS Office, what to do?
A:With
the help of these converters and viewers from the Office Download
Center, you can share your Microsoft Office files with people who have
versions of Office programs different from your own, or even with
people who don't have Office at all.
http://www.microsoft.com/office/000/viewers.asp
Q: How do I download my files?
A:
After your payment is processed you will be shown a page that contains
the links to the files purchased. Each file will be offered in
zip formats. Click on the link and your browser will
ask you to save the file. Take note of the file name and the
directory where the file will be saved.
At this time your files are on your
computer in the directory you have specified. Find the file and
double click to start the extraction. Zip files will require a helper
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Q My ISP/Firewall does not allow exe or zip downloads.
A: If you cannot download an exe or zip file then email service@ovitztaylorgates.com.
We will Make arrangements to send you the files via email after you
have made your purchase. If you are also prohibited from
receiving zip files via email you can order on CD's which will be
sent via postal mail .
Q I was not able to download after I completed the payment process.
A:
If you were not able to download your order after completing the
payment process you can have the files sent via email. You will need
the transaction number supplied to you by Ovitz Taylor Gates in our
Order Confirmation email you received after placing your order.
