SWORD: ServiceBooks | Field Service Management Software Solutions

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SWORD stands for Service Work Order Routing & Dispatch but does so much more!

SWORD™ is a complete Customer Service and Order management software application. The application is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD™ has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD™ is a very powerful tool for tracking orders that need to be dispatched to field service personnel.

SWORD includes solutions for the following service business challenges:

• Service Orders, including Scheduling, Dispatch and Routing tools
• Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports
• Customer Relationship Management (CRM), Letter and Proposal Campaigns
• Execute Customer Satisfaction Surveys and Track the Results
• Maintenance Plan Tracking and Documentation
• Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling
• Track Expenses

SWORD™ is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments.

The application is compatible with QuickBooks® Customer, Items and Employee files. Optionally, Service Orders generated in SWORD™ can be easily transferred into QuickBooks® as Invoices using our *SCA QuickBooks link.

• Multi-user capable and network-ready.
• Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista, Windows 7.

*SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides a link so Customer data and Service Orders can be easily transferred to QuickBooks as Invoices.

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