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1. IF THE REFUND IS BECAUSE OF AN
OVERPAYMENT BY THE CUSTOMER, SKIP TO STEP 3.
2. IF THE REFUND IS DUE TO RETURNED
PRODUCT OR A BILLING ERROR, ISSUE A CREDIT MEMO THROUGH ORDER ENTRY.
THE DATE OF THE CREDIT MEMO SHOULD BE THE DATE THAT THE MERCHANDISE WAS
RETURNED UNLESS THAT WOULD MESS UP A PREVIOUSLY ISSUED REPORTS OR THINGS
LIKE A SALES TAX RETURN.
3. GO TO A/P INVOICE MAINTENANCE,
TRANSACTION PROCESSING, ADD A TRANSACTION. SETUP THE CUSTOMER AS A
"TEMPORARY" VENDOR AND ADD AN TRANSACTION FOR THE AMOUNT OF THE REFUND
AND CHARGE G/L ACCOUNT 4010. CAUTION SHOULD BE MADE TO HAVE THE
INVOICE/GENERAL LEDGER DATE, THE SAME DATE AS IN STEP 3. ISSUE THE
CHECK AS AN IMMEDIATE CHECK OR WITH YOUR WEEKLY CHECK RUN.
4. USING THE DATE WHEN USED IN STEP
3, GO TO A/R, TRANSACTION ENTRY, ADD A TRANSACTION AND PUT THROUGH A
CHARGE CODE FOR EACH INVOICE WITH A CREDIT BALANCE BUT NOT EXCEEDING THE
TOTAL AMOUNT OF CREDIT SHOWING IN THE TOTAL DUE AND THEN PRINT AN EDIT
REPORT AND POST. VERIFY THAT THE ENTRIES WENT ONLY TO A/R 1200 AND
SALES ACCOUNT 4010:
2RFD =
REFUND CLEARING
5. LOOK AT THE CUSTOMER MASTERFILE
AND VERIFY THAT THE TOTAL DUE IS ZERO.
6. LOOK UP THE CUSTOMER DETAIL, AND
MAKE SURE THAT THE AMOUNT REMAINING IS ZERO ON EACH LINE ITEM. IF IT'S
NOT, USE A/R TRANSACTION TYPE 5 OR 6 TO CLEAN UP THE UNAPPLIED
CREDITS/DEBITS. (SEE HELP SCREEN ON TRANSACTION CODES IN TRANSACTION
MAINTENANCE).
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